reservation system for
your business

Don't lose customers just because an event is already fully booked – let them sign up for a waiting list and automatically notify them as soon as a place opens up for them because an earlier customer cancels their reservation.

The waiting list feature lets customers express interest in a reservation even when an event no longer has free capacity. A reservation doesn't get created for them at that point yet – the system simply records their interest, including their details. As soon as the corresponding capacity becomes available (e.g. another customer cancels their reservation), the system automatically picks a waiting-list candidate from the queue based on order and capacity and creates a standard reservation for them with everything that entails – sending a confirmation, a possible payment request, cancellation rules, and so on. If a candidate on the waiting list doesn't get a spot, the system no longer notifies them any further.

This feature is only available for the Full single event type and must first be enabled and configured for the specific event.

If you offer services in regular time slots (60 minutes, 90 minutes, etc.), this is the ideal event type, offering a simple and clear booking process.

The Interval event type lets you define a time range within a single day and split it into smaller, regular chunks. On the reservation page, a customer chooses these specific time slots, which can also follow on from one another, extending their reservation according to the defined rules.

This event type is typically suitable for sports facilities and sports complexes, consulting and advisory services, wellness, or a sauna.

Keep a clear customer database with a reservation history and a whole range of related tools. The reenio system automatically builds the customer database based on reservations made or direct registration. A registered customer gains the ability to log in and manage their reservations directly within the reservation page. If customer credit is used, they can see their balance within their account and top it up online.

Depending on your settings, a reservation can also be allowed without registration, simply by entering an e-mail address or phone number, which is especially suitable where you don't expect one specific customer to use the reservation system regularly and often.

A well-maintained, extensive customer database is an important marketing tool. The system offers the option of bulk sending e-mail or SMS messages, which is useful for reaching customers with a new offer, a discount campaign, but also operational information or as part of crisis management.

The customer database naturally contains personal data, which today requires a certain approach to how it's handled and protected. The reservation system allows you to set up automatic deletion of personal data after a chosen period, and also keeps track of customer requests to have their data deleted. This makes it easier to meet GDPR requirements in line with the rules defined for your particular business.

If you need to import a customer database from another system or a manually maintained spreadsheet, that's no problem – an existing customer list can be easily and smartly imported into the reenio system.

The reenio mobile app (Android and iOS) is mainly used for quick and easy on-the-spot online check-in of individual reservations and tickets. It also includes an overview calendar of reservations and a customer list, so a reservation can be found even without knowing the specific code.

The app is therefore intended for administrators or other users (e.g. temp staff, front-of-house staff, receptionists) who need fast, hands-on access to data and information. This also means that a user doesn't need access to the full system administration to log into the app – a special authorization QR code can be used to log in instead.

A reservation code is primarily scanned as a QR code using the mobile device's camera, but it can also be entered manually or looked up. For larger numbers of visitors, it's a good idea to get a mobile device with a hardware laser code scanner – scanning is significantly faster and more reliable. Combined with automatic check-in mode, where, if everything about the reservation/ticket is in order, the code is automatically marked as checked in a moment after scanning, this becomes a very fast helper.

The app can also check in individual places within a single reservation (e.g. specific seats), and besides reservations it can also handle redeeming coupons or punch cards by scanning their code.

Split the work in the administration across your whole team while staying in control of who can see, edit, and configure what – from full administrator access down to simply viewing reservations.

Any number of users, each under their own account, can have access to the reenio reservation system's administration. The system offers several user roles which, combined with specific permissions, clearly define what activities a given user is allowed to carry out.

• Administrator

  Full access to all data and settings.

• Employee

  A flexible role typically for users who manage reservations, events, and communicate with customers, and so on.

• Receptionist

  A role designed for quickly and efficiently working with existing reservations, creating them, and checking them in.

• Read-only

  A supplementary role intended purely for access to information, typically as a safe way to view data.

Thanks to user roles and permissions, working with reservations can be entrusted to other people without them needing access to the reservation page settings or other system parameters – an employee, for example, can process reservations but can't change the system's configuration or access the record of online payments. In specific cases, you can also set a restriction to a specific group of reservations based on a resource (e.g. only a particular branch or service).

Logging in can be secured with two-factor authentication, or password entry can be replaced with modern passkeys – verification by fingerprint, face recognition, or the device's own screen lock.

Reach and communicate with your customers in their own language, whether they're booking from your home country or from abroad – the reservation page and the entire administration can run in multiple language versions at the same time. 4 supported languages are available for the administration, and 7 languages are available for localizing the reservation page.

Custom content that you enter into the system yourself (terms and conditions, resource descriptions, event names, homepage information, etc.) needs to be translated and provided by you. The system offers a clear way to manage information across multiple languages.

Running events that are only accessible online? Sell entry to webinars, online courses, or other events that take place purely online, while keeping control over who actually gets access to that content.

An add-on for the Full single event or Coupon event type lets you effectively create a reservation or sell a ticket for an event that doesn't take place physically but rather as an online broadcast or communication – typically a webinar, online workshop, concert, theatre performance, meeting, or online class.

Supported platforms include Youtube, Zoom, or Vimeo, which can be integrated through the reservation page into a secure player. This content protection works so that a customer accesses the online event via their reservation code. The reservation code can be used for the whole duration of the event, and an extension can optionally be set. Importantly, the online content is only accessible with the corresponding restriction and through integration into the reservation page, not on the online platform itself.

Offer customers a booking for several consecutive days at once – ideal for rentals and accommodation, which are usually counted in nights or days rather than hours.

This event type lets a customer book one or more consecutive days. In this case, the definition of the events follows on from each other (based on resources), and the system can automatically link such events together. This makes it easy to set, for example, a different price for different days – typically a higher price for weekend accommodation compared to weekdays. Combined with conditional pricing, pricing within this event type can therefore be very flexible.

It's particularly suited to accommodation and space rentals, but you'll also find it useful for all kinds of rental businesses – cars, campervans, e-bikes, or other equipment, where price and availability are calculated at the level of days or nights. By setting a minimum and maximum reservation length, you can easily offer a weekly or weekend rental.

Offer your customers gift coupons for your services, and at the same time let them buy gift coupons online – the customer immediately receives their coupon by e-mail and can give it as a gift or use it right away.

Gift coupons are part of the broader discount coupon and punch card functionality, with a similar approach and possible uses for all these tools. You create a coupon with predefined parameters – a set validity period, discount amount, or value – and assign it to specific events it can be applied to (so you can have different coupons for different service offerings, or events that don't accept coupons at all). The customer then receives a coupon code, either directly from you or through an online purchase.

• One-off redeemable amount

  A classic coupon with a fixed monetary value, typically for one-off use as a gift.

• Percentage discount

  A discount coupon for a proportional amount, typically suitable for giving to new customers or as a punch card, etc.

• Gradually redeemable amount

  The coupon has a certain monetary value which is used up gradually – a form of virtual wallet.

• No discount

  A type of coupon that doesn't adjust the price at all, but can be used, for example, to restrict reservations to a limited group of customers.

For genuine gift coupons, the ability to create your own design (PDF) is important, reflecting not just your visual style and intended use, but also allowing space for a dedication and so on.

The reenio system is under continuous, ongoing development, which brings new features, integrations with other tools and devices, and improvements to existing features and elements of the administration and the reservation page. Development follows both the needs of users and their businesses, as well as developments in the technology world – new technical solutions or web technologies are gradually incorporated into the system so that every user can work with them effectively.

Development also automatically responds to current formal and legislative requirements, for example in the area of personal data protection (GDPR) or obligations related to reporting illegal content or online withdrawal from a contract. Thanks to this, you can run the reservation system in compliance with current rules without having to track and address every legislative change yourself.

Thanks to the system's concept, which uses cloud technologies for its operation and works as SaaS (Software as a Service), it always holds true that new features or updates are available to all users. The availability of these features and changes is always automatic, and the user doesn't need to carry out any system update or installation.

You can find an overview of news and current changes on an ongoing basis in the documentation or in the system's administration.

Handle payments received in person on the spot too – mark a reservation as paid, generate an accounting document, and print it directly on a POS printer, or accept a card payment right away through a connected payment terminal.

The cash register feature lets you mark a reservation as paid directly in the administration, even when the payment took place outside the online payment gateway, for example in cash at reception. The system can then issue a corresponding accounting document for the payment received this way, respecting the configured document numbering, and so on.

For card payments, the system can also be connected to a payment terminal (SumUp, GP Tom, Comgate), which means a payment request can be sent to the terminal directly with a button in the reservation detail, and after a successful payment the system automatically marks the reservation as paid, creates the payment and document, and sends the customer a confirmation by e-mail, just like with payment via the online gateway.

Set prices for customers exactly to match your offering – different customer categories, discounts for longer bookings or bookings made well in advance, discount coupons, and any combination of all of these.

The price of a reservation in the reenio system doesn't have to be just a single fixed number – the system provides tools to price your offering intelligently and precisely, in line with how your business works. You can set different pricing categories, for example admission for an individual or a family, which are then automatically factored into the reservation based on the customer's choice.

On top of that, you can tailor the price to the specific circumstances of the reservation – for example, giving a discount to customers who book well in advance, or setting a different rate for a longer stay or rental. Thanks to a custom booking form, you can then easily offer add-on services or a discount for a selected group of customers.

For marketing campaigns and controlled access to selected events, discount coupons are useful, with their own settings for validity and number of uses – whether it's a one-off promotion, a loyalty discount, or a closed group for whom you only open up an event when the corresponding code is used.

The power of this pricing approach lies in the fact that all these tools can be combined and used together as needed. The final price always reflects exactly how you want to offer your services and what the customer themselves chooses.