reservation system for
your business

Try the reenio system with no risk and no time limit for free, and only move to a paid plan when you need more, based on the scope and needs of your business.

The FREE plan can be used permanently and completely free of charge – ideal for trying out the system, or for a smaller operation with a low number of reservations. This plan doesn't have some features available and has a limit on the number of reservations per month.

For full use of the system, there are paid packages available on a monthly subscription basis (BUSINESS and PREMIUM), which differ in the range of features available (e.g. advanced integrations, gift coupons) as well as in the maximum number of reservations or resources.

• FREE

  A basic mode suitable for trying out, testing, or running a small-scale operation with a low number of reservations.

• BUSINESS

  The most commonly chosen plan, suitable for regular operation and managing reservations.

• PREMIUM

  Offers all features and the highest limits, best supporting your business and its growth.

The reenio reservation system works as a typical SaaS cloud solution – it doesn't require any installation or upfront investment; you just need to register and can start using the system right away, with the subscription price depending on the chosen plan and the scale of your operation.

Across all plans, credits are also used, which serve to pay for services that are charged based on volume (e.g. sending SMS messages, file storage, or online payments) – as part of the subscription, everyone receives a certain amount of credits as part of the price.

Calendar synchronization lets you connect the reenio system with an external calendar. This is typically a connection with Google Calendar, and is set up simply by logging in with your Google account and granting access.

Reservations created in the reenio system will appear in your calendar, but the reverse doesn't happen – reservations aren't created from events in your Google Calendar (the booking process is complex enough that a calendar event alone isn't sufficient). In the other direction, i.e. from Google Calendar into the reenio system, synchronization is therefore only limited – events can be synchronized as time blocks, so that no new reservation can be created for that particular date and time.

Run an arbitrarily varied range of services on a single reservation page – one-off events, recurring courses, space rentals, and ticket sales all at the same time? The reenio reservation system can cover even these complex business models.

The reenio reservation system is not limited to just a single type of offering – within one page, you can create any number of resources (places, services, employees) and assign each of them the type of event that best suits that particular offering. This means an hourly court rental via interval events, a monthly yoga course as a full sequence, a one-off seminar as a full single event, and the sale of punch cards or gift coupons, can all run side by side – all on one reservation page and in one administration.

Clarity for such a varied offering is provided by a navigation hub, which can be set up as a multi-step guide, walking the customer through it step by step (e.g. first choosing a service, then an employee or branch).

Last but not least, thanks to collision protection over time, the system also automatically makes sure the same resource (e.g. a specific employee or room) never ends up in two reservations at once, even when it's used across different event and resource types.

Collect the documents you need from customers directly during the booking process – consents, confirmations, photos, or other files, which you'll always have on hand for a specific reservation or customer. Similarly, you can also store documents for a specific customer and have a complete profile with their history.

The storage feature lets customers upload, and the system store, files linked to a specific reservation or customer profile. Typical uses include various confirmations, powers of attorney, photos, or copies of documents needed to provide the service – anything that makes communication and the delivery of the service itself easier, because you already have the documents available at the time of booking.

File uploads are added to the booking form using custom forms as a separate form field. A file can also be collected during the customer registration process, through a similar extension of the registration form. Another option is managing files directly in the administration, where you can typically work with them within a specific customer's detail page.

Run your reservation system in compliance with current legislation without having to track every change in this area yourself – we continuously add features that make it easier to meet your obligations. Of course, in this respect the reservation system is just a tool; legislative requirements and processes must always be grounded in the reality of your business, including outside the online world.

For example, as part of GDPR, the reenio system lets you set up automatic deletion of personal data after a chosen period, or keeps track of customer requests to have their personal data deleted. You can also define your own consents that go beyond the defined legitimate interest, and use them as the basis for, for example, sending marketing communications only to customers who have given direct consent for that.

In response to ongoing changes in legislation and amendments to laws, new features have appeared in the reenio system to make it easier to meet the requirements of the so-called "button law", the requirement for easy withdrawal from a contract, or the ability to report illegal content on the reservation page.

You can connect reservations in the reenio system directly with supported smart locks and thus automatically control customer access.

Supported locks include Igloohome (offline operation is also possible thanks to algoPIN technology), Nuki, and the Unifi Access system from Ubiquiti. Each has its own specifics and is an ideal solution for different types of operation and scenarios.

• Igloohome

  Not just online operation via an internet gateway, but also a standard offline mode using the algoPIN algorithm.

• Nuki

  A well-known and proven smart lock brand with an online cloud solution.

• Unifi Access

  A professional solution for demanding operations, enabling full access control and integration with, for example, a camera system.

The whole process can work according to your specific settings, but typically, for example 1 hour before a paid reservation begins, a unique PIN code valid only for that customer and for the duration of their reservation is automatically generated and sent to them. With Igloohome there is an option where the lock doesn't need to be connected to the internet and the customer still receives a unique PIN code. However, an online connection offers greater flexibility and control over access.

To use this integration, you need to have the REENIO Connect feature active in the administration and the ability to use Custom messages, through which the automation itself takes place. The unique PIN code is then sent to the customer via e-mail or SMS.

Connect your reservation page with Google Analytics or the Facebook Pixel and track how successful your campaigns are, gaining important data. At the same time, you can use the system to communicate with customers in an automated and efficient way, retaining them, motivating them, or gathering feedback.

You can add tracking code for Google Analytics, the Facebook Pixel, or similar tools to your reservation page, and track visitor behaviour as well as conversions from advertising campaigns.

The reenio reservation system also offers a whole range of tools for staying in touch with customers at different stages of the customer lifecycle. For example, using custom messages, you can automatically send a satisfaction survey shortly after an event ends and gather feedback without having to reach out to customers manually. In the same way, a customer who hasn't made a booking for a while can be encouraged to return with a reminder or offer, or you can wish them a happy birthday or name day and add a gift coupon straight away. Thanks to tags, customers can also be automatically sorted according to which service they used, and you can work with them further in a targeted way as part of your own marketing activities.

Offer customers a booking for several consecutive days at once – ideal for rentals and accommodation, which are usually counted in nights or days rather than hours.

This event type lets a customer book one or more consecutive days. In this case, the definition of the events follows on from each other (based on resources), and the system can automatically link such events together. This makes it easy to set, for example, a different price for different days – typically a higher price for weekend accommodation compared to weekdays. Combined with conditional pricing, pricing within this event type can therefore be very flexible.

It's particularly suited to accommodation and space rentals, but you'll also find it useful for all kinds of rental businesses – cars, campervans, e-bikes, or other equipment, where price and availability are calculated at the level of days or nights. By setting a minimum and maximum reservation length, you can easily offer a weekly or weekend rental.

Unlike other event types, the Coupon event type doesn't force the customer to choose a specific date and time to use the reserved services. The reservation only tells them the period during which they can use the service. That's exactly why this event type isn't suitable for services limited by capacity or a specific time – it doesn't let you set an overall capacity, because it isn't known in advance exactly when the customer will use their reservation.

This event type, or rather these reservations, are suitable anywhere you want to sell your services (typically in the form of tickets) while it doesn't much matter exactly when customers arrive, or what the limiting capacity is. Typical uses therefore include various exhibitions, zoos, historical sites, or various forms of access passes.

The reenio mobile app (Android and iOS) is mainly used for quick and easy on-the-spot online check-in of individual reservations and tickets. It also includes an overview calendar of reservations and a customer list, so a reservation can be found even without knowing the specific code.

The app is therefore intended for administrators or other users (e.g. temp staff, front-of-house staff, receptionists) who need fast, hands-on access to data and information. This also means that a user doesn't need access to the full system administration to log into the app – a special authorization QR code can be used to log in instead.

A reservation code is primarily scanned as a QR code using the mobile device's camera, but it can also be entered manually or looked up. For larger numbers of visitors, it's a good idea to get a mobile device with a hardware laser code scanner – scanning is significantly faster and more reliable. Combined with automatic check-in mode, where, if everything about the reservation/ticket is in order, the code is automatically marked as checked in a moment after scanning, this becomes a very fast helper.

The app can also check in individual places within a single reservation (e.g. specific seats), and besides reservations it can also handle redeeming coupons or punch cards by scanning their code.

Offer your customers gift coupons for your services, and at the same time let them buy gift coupons online – the customer immediately receives their coupon by e-mail and can give it as a gift or use it right away.

Gift coupons are part of the broader discount coupon and punch card functionality, with a similar approach and possible uses for all these tools. You create a coupon with predefined parameters – a set validity period, discount amount, or value – and assign it to specific events it can be applied to (so you can have different coupons for different service offerings, or events that don't accept coupons at all). The customer then receives a coupon code, either directly from you or through an online purchase.

• One-off redeemable amount

  A classic coupon with a fixed monetary value, typically for one-off use as a gift.

• Percentage discount

  A discount coupon for a proportional amount, typically suitable for giving to new customers or as a punch card, etc.

• Gradually redeemable amount

  The coupon has a certain monetary value which is used up gradually – a form of virtual wallet.

• No discount

  A type of coupon that doesn't adjust the price at all, but can be used, for example, to restrict reservations to a limited group of customers.

For genuine gift coupons, the ability to create your own design (PDF) is important, reflecting not just your visual style and intended use, but also allowing space for a dedication and so on.

The reenio system is under continuous, ongoing development, which brings new features, integrations with other tools and devices, and improvements to existing features and elements of the administration and the reservation page. Development follows both the needs of users and their businesses, as well as developments in the technology world – new technical solutions or web technologies are gradually incorporated into the system so that every user can work with them effectively.

Development also automatically responds to current formal and legislative requirements, for example in the area of personal data protection (GDPR) or obligations related to reporting illegal content or online withdrawal from a contract. Thanks to this, you can run the reservation system in compliance with current rules without having to track and address every legislative change yourself.

Thanks to the system's concept, which uses cloud technologies for its operation and works as SaaS (Software as a Service), it always holds true that new features or updates are available to all users. The availability of these features and changes is always automatic, and the user doesn't need to carry out any system update or installation.

You can find an overview of news and current changes on an ongoing basis in the documentation or in the system's administration.