More than a reservation form

The reenio system is a modern online reservation system (software not only for managing reservations) that enables companies and entrepreneurs to easily manage reservations, sell and process tickets, use payment gateways, communicate with smart locks and much more.

The reenio system is intended for all entrepreneurs, companies, and other entities that offer direct services to customers or interact with them. The reenio reservation system finds its use with various sports facilities, small services (hairdressing, massages, etc.), education, room rentals, concerts, and many other types of businesses.

13,256

new reservations in the last 2 days

8,213

new customers in the last 2 days

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Choose your subscription

For small entrepreneurs or for getting acquainted with the reenio system, the FREE package, which we offer FREE OF CHARGE and forever, may be sufficient.

If you are serious about online bookings, then choosing one of the subscriptions is definitely the right choice. You can select the one that best suits your business. The subscriptions not only offer different limits on the number of bookings and other parameters, but also specific features and options.

FREE

You can try the system for FREE and without any time limit or run your business immediately

FREE
 

50 monthly reservations
e-mail and SMS notifications
mobile application
custom forms
continuous improvement and updates
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RECOMMENDED

BUSINESS

An efficient and economical subscription suitable for most types of business of varying scope. Brings extra features over FREE

from €10.67
excl. VAT / month

1,000 monthly reservations
80 credit included monthly
multilingual reservation page
synchronization with Google / Outlook calendar
online payments
without showing advertisements
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about subscription

PREMIUM

Suitable for extensive deployment without restricting limits and with the possibility of running on its own domain.

from €26.67
excl. VAT / month

20,000 monthly reservations
150 credit included monthly
employee notifications
user role Employee
coupons, gift vouchers
custom messages and e-mails
cash desk
API
bank transfer payments
operation on a custom domain
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about subscription

 

Explore information about reservation system applications for various business sectors and find out how a booking system can help you specifically.

Are you wondering whether an online reservation system is right for you? Check out the FREQUENTLY ASKED QUESTIONS or visit the DOCUMENTATION pages and try the reenio system.

Waiting list

If there's high demand for an event, it can be useful to let a customer "join" as a waiting-list candidate. That customer then waits until they receive information (e-mail, SMS) that their turn has come and their reservation has become a full reservation.

Don't lose customers just because an event is already fully booked – let them sign up for a waiting list and automatically notify them as soon as a place opens up for them because an earlier customer cancels their reservation.

The waiting list feature lets customers express interest in a reservation even when an event no longer has free capacity. A reservation doesn't get created for them at that point yet – the system simply records their interest, including their details. As soon as the corresponding capacity becomes available (e.g. another customer cancels their reservation), the system automatically picks a waiting-list candidate from the queue based on order and capacity and creates a standard reservation for them with everything that entails – sending a confirmation, a possible payment request, cancellation rules, and so on. If a candidate on the waiting list doesn't get a spot, the system no longer notifies them any further.

This feature is only available for the Full single event type and must first be enabled and configured for the specific event.

Event: Interval

This event type allows opening hours to be split into regular time slots. Customers book one or more consecutive time slots according to their own needs. One of the most widely used and most efficient event types.

Interval event type

more in the documentation

If you offer services in regular time slots (60 minutes, 90 minutes, etc.), this is the ideal event type, offering a simple and clear booking process.

The Interval event type lets you define a time range within a single day and split it into smaller, regular chunks. On the reservation page, a customer chooses these specific time slots, which can also follow on from one another, extending their reservation according to the defined rules.

This event type is typically suitable for sports facilities and sports complexes, consulting and advisory services, wellness, or a sauna.

Customer database

An overview of your customers, their details, and history is key to any business. The customer database not only records this data but also provides tools for communication, data export, and meeting GDPR requirements.

Customer database

more in the documentation

Keep a clear customer database with a reservation history and a whole range of related tools. The reenio system automatically builds the customer database based on reservations made or direct registration. A registered customer gains the ability to log in and manage their reservations directly within the reservation page. If customer credit is used, they can see their balance within their account and top it up online.

Depending on your settings, a reservation can also be allowed without registration, simply by entering an e-mail address or phone number, which is especially suitable where you don't expect one specific customer to use the reservation system regularly and often.

A well-maintained, extensive customer database is an important marketing tool. The system offers the option of bulk sending e-mail or SMS messages, which is useful for reaching customers with a new offer, a discount campaign, but also operational information or as part of crisis management.

The customer database naturally contains personal data, which today requires a certain approach to how it's handled and protected. The reservation system allows you to set up automatic deletion of personal data after a chosen period, and also keeps track of customer requests to have their data deleted. This makes it easier to meet GDPR requirements in line with the rules defined for your particular business.

If you need to import a customer database from another system or a manually maintained spreadsheet, that's no problem – an existing customer list can be easily and smartly imported into the reenio system.

Mobile check-in app

The mobile app for Android and iOS is a significant addition for running your business efficiently and making full use of the reservation system – especially if you're using QR codes for reservations and tickets. Checking and checking in a reservation then becomes a matter of seconds.

Mobile check-in app

more in the documentation

The reenio mobile app (Android and iOS) is mainly used for quick and easy on-the-spot online check-in of individual reservations and tickets. It also includes an overview calendar of reservations and a customer list, so a reservation can be found even without knowing the specific code.

The app is therefore intended for administrators or other users (e.g. temp staff, front-of-house staff, receptionists) who need fast, hands-on access to data and information. This also means that a user doesn't need access to the full system administration to log into the app – a special authorization QR code can be used to log in instead.

A reservation code is primarily scanned as a QR code using the mobile device's camera, but it can also be entered manually or looked up. For larger numbers of visitors, it's a good idea to get a mobile device with a hardware laser code scanner – scanning is significantly faster and more reliable. Combined with automatic check-in mode, where, if everything about the reservation/ticket is in order, the code is automatically marked as checked in a moment after scanning, this becomes a very fast helper.

The app can also check in individual places within a single reservation (e.g. specific seats), and besides reservations it can also handle redeeming coupons or punch cards by scanning their code.

User roles

Running a reservation system usually isn't a "one man show", so access and administration need to be available to multiple users. User roles serve exactly this purpose, allowing work in the administration with different levels of permissions.

Split the work in the administration across your whole team while staying in control of who can see, edit, and configure what – from full administrator access down to simply viewing reservations.

Any number of users, each under their own account, can have access to the reenio reservation system's administration. The system offers several user roles which, combined with specific permissions, clearly define what activities a given user is allowed to carry out.

  • Administrator

    Full access to all data and settings.

  • Employee

    A flexible role typically for users who manage reservations, events, and communicate with customers, and so on.

  • Receptionist

    A role designed for quickly and efficiently working with existing reservations, creating them, and checking them in.

  • Read-only

    A supplementary role intended purely for access to information, typically as a safe way to view data.

Thanks to user roles and permissions, working with reservations can be entrusted to other people without them needing access to the reservation page settings or other system parameters – an employee, for example, can process reservations but can't change the system's configuration or access the record of online payments. In specific cases, you can also set a restriction to a specific group of reservations based on a resource (e.g. only a particular branch or service).

Logging in can be secured with two-factor authentication, or password entry can be replaced with modern passkeys – verification by fingerprint, face recognition, or the device's own screen lock.

Multi-language support

The system supports several languages, both in the administration and on the reservation page. This lets you tailor the booking process for customers from different countries, in different languages at the same time.

Multi-language support

more in the documentation

Reach and communicate with your customers in their own language, whether they're booking from your home country or from abroad – the reservation page and the entire administration can run in multiple language versions at the same time. 4 supported languages are available for the administration, and 7 languages are available for localizing the reservation page.

Custom content that you enter into the system yourself (terms and conditions, resource descriptions, event names, homepage information, etc.) needs to be translated and provided by you. The system offers a clear way to manage information across multiple languages.

Online events

Webinars, online courses, or online meetings – these too can be handled effectively with the reservation system. It supports several platforms and is able to secure access to content based on verification using the reservation code.

Running events that are only accessible online? Sell entry to webinars, online courses, or other events that take place purely online, while keeping control over who actually gets access to that content.

An add-on for the Full single event or Coupon event type lets you effectively create a reservation or sell a ticket for an event that doesn't take place physically but rather as an online broadcast or communication – typically a webinar, online workshop, concert, theatre performance, meeting, or online class.

Supported platforms include Youtube, Zoom, or Vimeo, which can be integrated through the reservation page into a secure player. This content protection works so that a customer accesses the online event via their reservation code. The reservation code can be used for the whole duration of the event, and an extension can optionally be set. Importantly, the online content is only accessible with the corresponding restriction and through integration into the reservation page, not on the online platform itself.

Event: Multiple days

Rental businesses, equipment hire, or accommodation – these are typical areas where this event type is a good fit. It allows you to create reservations for whole days or nights, with both the booking process and the price calculation adapted accordingly.

Event: Multiple days

more in the documentation

Offer customers a booking for several consecutive days at once – ideal for rentals and accommodation, which are usually counted in nights or days rather than hours.

This event type lets a customer book one or more consecutive days. In this case, the definition of the events follows on from each other (based on resources), and the system can automatically link such events together. This makes it easy to set, for example, a different price for different days – typically a higher price for weekend accommodation compared to weekdays. Combined with conditional pricing, pricing within this event type can therefore be very flexible.

It's particularly suited to accommodation and space rentals, but you'll also find it useful for all kinds of rental businesses – cars, campervans, e-bikes, or other equipment, where price and availability are calculated at the level of days or nights. By setting a minimum and maximum reservation length, you can easily offer a weekly or weekend rental.

Gift coupons

A discount for new and loyal customers, a gift for using a specific service, or a gift of a certain value? The gift coupon feature can handle all of this, offering not only flexible coupon types but also direct online sales of them.

Offer your customers gift coupons for your services, and at the same time let them buy gift coupons online – the customer immediately receives their coupon by e-mail and can give it as a gift or use it right away.

Gift coupons are part of the broader discount coupon and punch card functionality, with a similar approach and possible uses for all these tools. You create a coupon with predefined parameters – a set validity period, discount amount, or value – and assign it to specific events it can be applied to (so you can have different coupons for different service offerings, or events that don't accept coupons at all). The customer then receives a coupon code, either directly from you or through an online purchase.

  • One-off redeemable amount

    A classic coupon with a fixed monetary value, typically for one-off use as a gift.

  • Percentage discount

    A discount coupon for a proportional amount, typically suitable for giving to new customers or as a punch card, etc.

  • Gradually redeemable amount

    The coupon has a certain monetary value which is used up gradually – a form of virtual wallet.

  • No discount

    A type of coupon that doesn't adjust the price at all, but can be used, for example, to restrict reservations to a limited group of customers.

For genuine gift coupons, the ability to create your own design (PDF) is important, reflecting not just your visual style and intended use, but also allowing space for a dedication and so on.

Continuous updates

The system is constantly evolving and responding to developments, not only in technology but also by continuously reflecting current legislative requirements. Thanks to the SaaS concept, it is continuously updated for all users, with no need for installation or any manual intervention.

Continuous updates

more in the documentation

The reenio system is under continuous, ongoing development, which brings new features, integrations with other tools and devices, and improvements to existing features and elements of the administration and the reservation page. Development follows both the needs of users and their businesses, as well as developments in the technology world – new technical solutions or web technologies are gradually incorporated into the system so that every user can work with them effectively.

Development also automatically responds to current formal and legislative requirements, for example in the area of personal data protection (GDPR) or obligations related to reporting illegal content or online withdrawal from a contract. Thanks to this, you can run the reservation system in compliance with current rules without having to track and address every legislative change yourself.

Thanks to the system's concept, which uses cloud technologies for its operation and works as SaaS (Software as a Service), it always holds true that new features or updates are available to all users. The availability of these features and changes is always automatic, and the user doesn't need to carry out any system update or installation.

You can find an overview of news and current changes on an ongoing basis in the documentation or in the system's administration.

Cash register and payment terminal

When online payments aren't enough and you need to accept payments on the spot, the cash register feature comes in handy – issuing and printing a receipt, processing a card payment through a terminal, and so on.

Cash register and payment terminal

more in the documentation

Handle payments received in person on the spot too – mark a reservation as paid, generate an accounting document, and print it directly on a POS printer, or accept a card payment right away through a connected payment terminal.

The cash register feature lets you mark a reservation as paid directly in the administration, even when the payment took place outside the online payment gateway, for example in cash at reception. The system can then issue a corresponding accounting document for the payment received this way, respecting the configured document numbering, and so on.

For card payments, the system can also be connected to a payment terminal (SumUp, GP Tom, Comgate), which means a payment request can be sent to the terminal directly with a button in the reservation detail, and after a successful payment the system automatically marks the reservation as paid, creates the payment and document, and sends the customer a confirmation by e-mail, just like with payment via the online gateway.

Dynamic pricing

Conditional prices, price variants, discount codes, and so on – this is all part of the extensive options for how the price of a reservation is calculated. Combined with online payment, it's a significant business and marketing tool.

Dynamic pricing

more in the documentation

Set prices for customers exactly to match your offering – different customer categories, discounts for longer bookings or bookings made well in advance, discount coupons, and any combination of all of these.

The price of a reservation in the reenio system doesn't have to be just a single fixed number – the system provides tools to price your offering intelligently and precisely, in line with how your business works. You can set different pricing categories, for example admission for an individual or a family, which are then automatically factored into the reservation based on the customer's choice.

On top of that, you can tailor the price to the specific circumstances of the reservation – for example, giving a discount to customers who book well in advance, or setting a different rate for a longer stay or rental. Thanks to a custom booking form, you can then easily offer add-on services or a discount for a selected group of customers.

For marketing campaigns and controlled access to selected events, discount coupons are useful, with their own settings for validity and number of uses – whether it's a one-off promotion, a loyalty discount, or a closed group for whom you only open up an event when the corresponding code is used.

The power of this pricing approach lies in the fact that all these tools can be combined and used together as needed. The final price always reflects exactly how you want to offer your services and what the customer themselves chooses.

Why to use the online reservation system?

Savings and economic efficiency of your business

The group of customers who are close to technology is constantly growing. Their expectations to solve standard life situations online begin with ordering a tennis court, a massage, arranging a deadline for tire changeover and ending with the purchase of a theatre or concert ticket. If customers can view the current availability of services, free dates or places and then book them online, this fundamentally affects their motivation to use your services. The online reservation system reenio can bring you not only new customers, but also streamline your normal business activities. This brings you savings, new opportunities and business improvement.

Modern technology from cloud to mobile phone and internet payments

The main feature of modern cloud-based systems is to move all technical issues to providers. There is no need to solve hardware acquisition, software installation, pay consultant or developer. You only pay for the service you use. All you need is a modern web browser and a device connected to the Internet (computer, laptop, tablet, mobile phone). This concept ensures that continuous updates, bug fixes, or implementation of new features are provided automatically, as you use the system.

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