reservation system for
your business

The reenio reservation system runs primarily on Microsoft Azure, one of the most widespread and thoroughly vetted cloud solutions in the world. Running in the cloud means you don't have to worry about your own servers, their maintenance, or backing up data – the infrastructure, availability, and security are handled by Microsoft, which invests heavily in the performance, security, and certification of the Azure platform over the long term. Some selected services also run on Amazon Web Services (AWS).

The Microsoft Azure platform was the first cloud solution in the Czech Republic to be vetted and listed in the eGovernment cloud computing catalogue, with the highest achievable security level, BÚ3. Running in such a vetted environment brings greater resilience against attacks or outages, modern data security, and continuous security updates already at the level of the platform itself.

Thanks to cloud operation, the reservation system is accessible from anywhere with an internet connection and can flexibly respond to growing demands – whether in terms of number of customers, reservations, or the volume of data.

Keep a clear customer database with a reservation history and a whole range of related tools. The reenio system automatically builds the customer database based on reservations made or direct registration. A registered customer gains the ability to log in and manage their reservations directly within the reservation page. If customer credit is used, they can see their balance within their account and top it up online.

Depending on your settings, a reservation can also be allowed without registration, simply by entering an e-mail address or phone number, which is especially suitable where you don't expect one specific customer to use the reservation system regularly and often.

A well-maintained, extensive customer database is an important marketing tool. The system offers the option of bulk sending e-mail or SMS messages, which is useful for reaching customers with a new offer, a discount campaign, but also operational information or as part of crisis management.

The customer database naturally contains personal data, which today requires a certain approach to how it's handled and protected. The reservation system allows you to set up automatic deletion of personal data after a chosen period, and also keeps track of customer requests to have their data deleted. This makes it easier to meet GDPR requirements in line with the rules defined for your particular business.

If you need to import a customer database from another system or a manually maintained spreadsheet, that's no problem – an existing customer list can be easily and smartly imported into the reenio system.

Handle payments received in person on the spot too – mark a reservation as paid, generate an accounting document, and print it directly on a POS printer, or accept a card payment right away through a connected payment terminal.

The cash register feature lets you mark a reservation as paid directly in the administration, even when the payment took place outside the online payment gateway, for example in cash at reception. The system can then issue a corresponding accounting document for the payment received this way, respecting the configured document numbering, and so on.

For card payments, the system can also be connected to a payment terminal (SumUp, GP Tom, Comgate), which means a payment request can be sent to the terminal directly with a button in the reservation detail, and after a successful payment the system automatically marks the reservation as paid, creates the payment and document, and sends the customer a confirmation by e-mail, just like with payment via the online gateway.

Connect your reservation page with Google Analytics or the Facebook Pixel and track how successful your campaigns are, gaining important data. At the same time, you can use the system to communicate with customers in an automated and efficient way, retaining them, motivating them, or gathering feedback.

You can add tracking code for Google Analytics, the Facebook Pixel, or similar tools to your reservation page, and track visitor behaviour as well as conversions from advertising campaigns.

The reenio reservation system also offers a whole range of tools for staying in touch with customers at different stages of the customer lifecycle. For example, using custom messages, you can automatically send a satisfaction survey shortly after an event ends and gather feedback without having to reach out to customers manually. In the same way, a customer who hasn't made a booking for a while can be encouraged to return with a reminder or offer, or you can wish them a happy birthday or name day and add a gift coupon straight away. Thanks to tags, customers can also be automatically sorted according to which service they used, and you can work with them further in a targeted way as part of your own marketing activities.

Let customers pay for their reservation or tickets online right away, before the service is provided – faster, more convenient, and with the certainty that the reservation will be paid, and therefore used.

The reenio system allows you to require prepayment as part of the booking process, so a customer's reservation only becomes valid once paid. You decide yourself whether online payment is mandatory, or whether you leave it up to the customer to pay on site. With mandatory payment, you can set a deadline by which a new reservation must be paid, otherwise it is automatically cancelled and the slot is released for another customer.

For online payments you can choose from several supported payment gateways. The reservation system then handles the technical connection and communication with the chosen gateway, but all business and formal matters are handled directly with the payment gateway provider – you keep the money you receive under your own control, in your own merchant account.

• GoPay

  An online payment gateway offering a wide range of payment methods, from card payments to fast bank transfers, Apple Pay, or Google Pay.

• Comgate

  Another Czech payment gateway that also operates in other European countries. Its payment methods vary and cover common needs.

• Stripe

  A global payment gateway that is becoming increasingly popular. It offers fast integration and approval, so you can start accepting payments within minutes.

• Bank transfer

  A special type of payment method where the reservation system itself can generate a QR code for payment and then automatically verify and match received payments.

After a successful payment, the system automatically marks the reservation as paid and generates and sends the customer a payment document. The reenio system offers a wide range of options and features for working with payments, including exports, refunds, and more. However, it should be noted that reenio itself is not an accounting system.

Offer your customers gift coupons for your services, and at the same time let them buy gift coupons online – the customer immediately receives their coupon by e-mail and can give it as a gift or use it right away.

Gift coupons are part of the broader discount coupon and punch card functionality, with a similar approach and possible uses for all these tools. You create a coupon with predefined parameters – a set validity period, discount amount, or value – and assign it to specific events it can be applied to (so you can have different coupons for different service offerings, or events that don't accept coupons at all). The customer then receives a coupon code, either directly from you or through an online purchase.

• One-off redeemable amount

  A classic coupon with a fixed monetary value, typically for one-off use as a gift.

• Percentage discount

  A discount coupon for a proportional amount, typically suitable for giving to new customers or as a punch card, etc.

• Gradually redeemable amount

  The coupon has a certain monetary value which is used up gradually – a form of virtual wallet.

• No discount

  A type of coupon that doesn't adjust the price at all, but can be used, for example, to restrict reservations to a limited group of customers.

For genuine gift coupons, the ability to create your own design (PDF) is important, reflecting not just your visual style and intended use, but also allowing space for a dedication and so on.

Offer customers a booking at exactly the time that works for them and for you – they don't have to fit into predefined time blocks like with the Interval type; they simply choose the start and length according to the event's settings.

With the Any time event type, you define a time window within which a booking is possible, and further settings determine in what time increments a reservation can start and how long it can last. This is suitable where opening hours are the basis, and it's typically used for providing various services such as renting spaces, massages, hairdressing, tanning, or personal meetings.

Combined with collision protection, this type offers a very flexible way to offer various services, at different prices and with different durations, in such a way that booking one service blocks the offering of other services at the same time.

Offer customers a classic bank transfer payment option too, for cases where you don't need instant confirmation – ideal for reservations made well in advance.

Bank transfer payment in the reenio system is especially useful where the deadline for mandatory payment of a reservation is three days or more, or where payment isn't a condition for the reservation to be created at all. The advantage of this approach is that everything happens purely within the reservation system and the bank, without needing an online payment gateway set up. Another advantage is lower costs for processing payments. The downside, on the other hand, is that checking, synchronizing, and the speed of payments is more complex.

The system provides the customer with the payment details (account number, amount, variable symbol – also in the form of a popular payment QR code) needed to send the payment, and based on the variable symbol, the payment can then be traced and matched to a specific reservation or, in the case of gift coupons, a purchase. Matching can be done manually directly in the administration, or automatically – you just need to set up your supported bank to send notifications of incoming payments to a unique e-mail address. As soon as such a notification arrives from the bank, the system matches the payment based on the variable symbol and marks the reservation as paid itself.

Bank transfer is usually also available as one of the methods within the online payment gateway, though in that case enabling it is more of a complication, since it combines completely different payment methods into a single solution. As with other payment methods, the system automatically issues and sends the customer the relevant accounting document the moment the payment is matched.

Give customers the ability to choose a specific spot directly on a map of a hall, restaurant, or car park – whether for the entire event, or just a selected time period.

This event type lets you create a map of specific places and other elements, from which the customer chooses for themselves where they want to sit, stand, park a car, and so on. There are then two ways to book: either for the whole event at once (a classic ticket sale for an event with a specific seat), or for any time period, where the customer chooses a specific time from and to together with a place (e.g. booking a table in a restaurant or a parking spot). It's suitable for concerts, balls, theatres, cinemas, restaurants, room rentals, shared offices, or parking spaces.

A strong feature of this event type is also its pricing, where the price depends on the category of the place on the map, to which price variants or conditional prices can also be added. Combined with generating a separate reservation code for each booked place, a separate ticket is then always created for each place, labelled with its specific location on the map, so individual attendees can easily be checked in separately.

Calendar synchronization lets you connect the reenio system with an external calendar. This is typically a connection with Google Calendar, and is set up simply by logging in with your Google account and granting access.

Reservations created in the reenio system will appear in your calendar, but the reverse doesn't happen – reservations aren't created from events in your Google Calendar (the booking process is complex enough that a calendar event alone isn't sufficient). In the other direction, i.e. from Google Calendar into the reenio system, synchronization is therefore only limited – events can be synchronized as time blocks, so that no new reservation can be created for that particular date and time.

Offer customers a booking for an entire course or cycle of lessons at once – the event is always booked as a single unit, rather than day by day separately.

This event type is fairly specific and lets you define a set of events that are always booked together as a single unit. A typical example is a course taking place every Monday from 9 to 11 for 3 months – a customer doesn't book each Monday separately, but rather books the whole course at once, as an indivisible sequence.

A sequence can also be edited, by using recurrence for the event and then editing individual occurrences, which ensures that all events remain part of the defined sequence. So it's no problem to create a sequence with Monday sessions at 5pm and Wednesday sessions at 7pm.

A sequence is particularly suited to dance courses, swimming courses, educational courses, language classes, kids' clubs, and similar recurring activities.

Run an arbitrarily varied range of services on a single reservation page – one-off events, recurring courses, space rentals, and ticket sales all at the same time? The reenio reservation system can cover even these complex business models.

The reenio reservation system is not limited to just a single type of offering – within one page, you can create any number of resources (places, services, employees) and assign each of them the type of event that best suits that particular offering. This means an hourly court rental via interval events, a monthly yoga course as a full sequence, a one-off seminar as a full single event, and the sale of punch cards or gift coupons, can all run side by side – all on one reservation page and in one administration.

Clarity for such a varied offering is provided by a navigation hub, which can be set up as a multi-step guide, walking the customer through it step by step (e.g. first choosing a service, then an employee or branch).

Last but not least, thanks to collision protection over time, the system also automatically makes sure the same resource (e.g. a specific employee or room) never ends up in two reservations at once, even when it's used across different event and resource types.