reservation system for
your business

Deliver important information straight to a customer's phone, even in cases where an e-mail message isn't enough for various reasons – reservation confirmation, a reminder before an event, or instructions on how to use the service.

SMS messages are available in the system both as system notifications and as custom messages with any text you like. These can then be automatic, sent in connection with some event, or sent manually directly from a specific customer's detail page, or in bulk to multiple customers at once. SMS messages are limited by their length and what can be communicated, but even so play an important role in keeping customers informed.

An interesting option is using SMS messages for further functionality. This includes verifying a customer's phone number during registration or when creating a new reservation, or as a technical communication channel – for controlling a device using a predefined SMS text, e.g. turning on the sauna heater before the start of a reservation.

Keep a clear customer database with a reservation history and a whole range of related tools. The reenio system automatically builds the customer database based on reservations made or direct registration. A registered customer gains the ability to log in and manage their reservations directly within the reservation page. If customer credit is used, they can see their balance within their account and top it up online.

Depending on your settings, a reservation can also be allowed without registration, simply by entering an e-mail address or phone number, which is especially suitable where you don't expect one specific customer to use the reservation system regularly and often.

A well-maintained, extensive customer database is an important marketing tool. The system offers the option of bulk sending e-mail or SMS messages, which is useful for reaching customers with a new offer, a discount campaign, but also operational information or as part of crisis management.

The customer database naturally contains personal data, which today requires a certain approach to how it's handled and protected. The reservation system allows you to set up automatic deletion of personal data after a chosen period, and also keeps track of customer requests to have their data deleted. This makes it easier to meet GDPR requirements in line with the rules defined for your particular business.

If you need to import a customer database from another system or a manually maintained spreadsheet, that's no problem – an existing customer list can be easily and smartly imported into the reenio system.

Run an arbitrarily varied range of services on a single reservation page – one-off events, recurring courses, space rentals, and ticket sales all at the same time? The reenio reservation system can cover even these complex business models.

The reenio reservation system is not limited to just a single type of offering – within one page, you can create any number of resources (places, services, employees) and assign each of them the type of event that best suits that particular offering. This means an hourly court rental via interval events, a monthly yoga course as a full sequence, a one-off seminar as a full single event, and the sale of punch cards or gift coupons, can all run side by side – all on one reservation page and in one administration.

Clarity for such a varied offering is provided by a navigation hub, which can be set up as a multi-step guide, walking the customer through it step by step (e.g. first choosing a service, then an employee or branch).

Last but not least, thanks to collision protection over time, the system also automatically makes sure the same resource (e.g. a specific employee or room) never ends up in two reservations at once, even when it's used across different event and resource types.

Offer customers the ability to book exactly where they expect to find your range of events – whether on your own dedicated web address, or embedded directly into your existing website. In both cases, in a form suitable for computers, tablets, and mobiles alike.

The reenio reservation page is the main place where customers choose and book your services. Its web address is up to you to set, and it can take the form of, for example, yourcompany.reenio.cz, or you can set it up directly as a website on your own domain. The page is responsive and adapts its display to different devices without losing content or functionality, and also supports multiple language versions if you're addressing customers from different countries.

Besides a standalone address, the reservation page can also be embedded directly into your existing website using a simple piece of code, so that visitors go through the whole booking process within your own web presence. You can embed either the whole offering, or just a specific event or service, and you can also hide unnecessary elements so the appearance blends in as well as possible with your website.

The content, look, and functionality of the reservation page can be customized to a certain extent – from choosing the basic layout, colour scheme, and content information, all the way to how the offering is displayed and the customer's journey and behaviour.

Calendar synchronization lets you connect the reenio system with an external calendar. This is typically a connection with Google Calendar, and is set up simply by logging in with your Google account and granting access.

Reservations created in the reenio system will appear in your calendar, but the reverse doesn't happen – reservations aren't created from events in your Google Calendar (the booking process is complex enough that a calendar event alone isn't sufficient). In the other direction, i.e. from Google Calendar into the reenio system, synchronization is therefore only limited – events can be synchronized as time blocks, so that no new reservation can be created for that particular date and time.

Let the reservation system automatically make sure you never have two reservations overlapping at the same time if they use the same resource. Thanks to collision protection, there's no problem creating a complex range of events and services while still ensuring effective management of reservations for the same time slot.

Resources (service, employee, place) in the reenio system serve not only as the informational basis for the range of events, their filtering, and navigation, but also as an important element in automating the whole reservation process. Thanks to collision protection, the system automatically evaluates whether a reservation can be created at a given time, or whether it would cause a collision due to the resources involved already being booked – for example, if a sauna would be booked at the same time by another reservation, but for a different service.

If you want to make reservations really efficiently, and want to offer your customers different options, services, prices, etc., then collision protection is definitely a feature worth understanding and getting right. For example, if you run a tire shop and car wash with 3 bays, thanks to collision protection you can offer different services (events) across the bays, and if a customer books one service in bay 1, no other reservation for the same time can be created for bay 1. And the reservation system takes care of exactly this automatically.

Collision protection is available for almost all event types. It cannot be used to protect against collisions at the level of individual seats in a seat map.

Offer customers a booking at exactly the time that works for them and for you – they don't have to fit into predefined time blocks like with the Interval type; they simply choose the start and length according to the event's settings.

With the Any time event type, you define a time window within which a booking is possible, and further settings determine in what time increments a reservation can start and how long it can last. This is suitable where opening hours are the basis, and it's typically used for providing various services such as renting spaces, massages, hairdressing, tanning, or personal meetings.

Combined with collision protection, this type offers a very flexible way to offer various services, at different prices and with different durations, in such a way that booking one service blocks the offering of other services at the same time.

Collect the documents you need from customers directly during the booking process – consents, confirmations, photos, or other files, which you'll always have on hand for a specific reservation or customer. Similarly, you can also store documents for a specific customer and have a complete profile with their history.

The storage feature lets customers upload, and the system store, files linked to a specific reservation or customer profile. Typical uses include various confirmations, powers of attorney, photos, or copies of documents needed to provide the service – anything that makes communication and the delivery of the service itself easier, because you already have the documents available at the time of booking.

File uploads are added to the booking form using custom forms as a separate form field. A file can also be collected during the customer registration process, through a similar extension of the registration form. Another option is managing files directly in the administration, where you can typically work with them within a specific customer's detail page.

Offer customers a classic bank transfer payment option too, for cases where you don't need instant confirmation – ideal for reservations made well in advance.

Bank transfer payment in the reenio system is especially useful where the deadline for mandatory payment of a reservation is three days or more, or where payment isn't a condition for the reservation to be created at all. The advantage of this approach is that everything happens purely within the reservation system and the bank, without needing an online payment gateway set up. Another advantage is lower costs for processing payments. The downside, on the other hand, is that checking, synchronizing, and the speed of payments is more complex.

The system provides the customer with the payment details (account number, amount, variable symbol – also in the form of a popular payment QR code) needed to send the payment, and based on the variable symbol, the payment can then be traced and matched to a specific reservation or, in the case of gift coupons, a purchase. Matching can be done manually directly in the administration, or automatically – you just need to set up your supported bank to send notifications of incoming payments to a unique e-mail address. As soon as such a notification arrives from the bank, the system matches the payment based on the variable symbol and marks the reservation as paid itself.

Bank transfer is usually also available as one of the methods within the online payment gateway, though in that case enabling it is more of a complication, since it combines completely different payment methods into a single solution. As with other payment methods, the system automatically issues and sends the customer the relevant accounting document the moment the payment is matched.

Try the reenio system with no risk and no time limit for free, and only move to a paid plan when you need more, based on the scope and needs of your business.

The FREE plan can be used permanently and completely free of charge – ideal for trying out the system, or for a smaller operation with a low number of reservations. This plan doesn't have some features available and has a limit on the number of reservations per month.

For full use of the system, there are paid packages available on a monthly subscription basis (BUSINESS and PREMIUM), which differ in the range of features available (e.g. advanced integrations, gift coupons) as well as in the maximum number of reservations or resources.

• FREE

  A basic mode suitable for trying out, testing, or running a small-scale operation with a low number of reservations.

• BUSINESS

  The most commonly chosen plan, suitable for regular operation and managing reservations.

• PREMIUM

  Offers all features and the highest limits, best supporting your business and its growth.

The reenio reservation system works as a typical SaaS cloud solution – it doesn't require any installation or upfront investment; you just need to register and can start using the system right away, with the subscription price depending on the chosen plan and the scale of your operation.

Across all plans, credits are also used, which serve to pay for services that are charged based on volume (e.g. sending SMS messages, file storage, or online payments) – as part of the subscription, everyone receives a certain amount of credits as part of the price.

Want to know how satisfied your customers are? Just send them a request for a review once the event has ended. The reservation system can help with this and can automatically send, store, and process satisfaction surveys from customers.

Gathering feedback works by combining two features – a review form and custom messages. The review form defines the custom questions of various types that you want answers to, as well as a star rating. This form can then be linked to a custom message, which ensures it's sent to the customer according to defined rules and based on a specific event.

Running events that are only accessible online? Sell entry to webinars, online courses, or other events that take place purely online, while keeping control over who actually gets access to that content.

An add-on for the Full single event or Coupon event type lets you effectively create a reservation or sell a ticket for an event that doesn't take place physically but rather as an online broadcast or communication – typically a webinar, online workshop, concert, theatre performance, meeting, or online class.

Supported platforms include Youtube, Zoom, or Vimeo, which can be integrated through the reservation page into a secure player. This content protection works so that a customer accesses the online event via their reservation code. The reservation code can be used for the whole duration of the event, and an extension can optionally be set. Importantly, the online content is only accessible with the corresponding restriction and through integration into the reservation page, not on the online platform itself.