Frequently asked questions

 

Are you thinking about how to improve your business? Are you considering whether the online booking system will be a good helper? Do you try different offers of reservation systems and choose the most suitable one? Here are some basic questions and answers that should help you make your decision. Do you have another question? Write to us, check out the manual or use online chat ...

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What the system reenio users say

Selected reservation system operators

I share an establishment with my colleagues who offer the same services (hairdresser, massage, consultation, etc.). Plus we have the same website. How do I make a customer reservated to me?

Booking events can be created in such a way that individual places, staff or services are offered separately. When placing a reservation through the reenio system, your customer will see the name of the employee and his/her photo (which is not mandatory) and can choose who to place an order with.

The system can also (according to the settings) watch the collisions in reserved events. Therefore, it never happens that one customer has reserved two employees or one emploee has been reserved by two customers.

The price of the service is always determined individually for a specific customer. Is it possible to make reservations without price information for the service?

Yes, in this case you do not fill in the price information in the event setting, or just enter the price information in the information description. So you have the option to set everything at your discretion and based on your business model and terms.

I have very little time and I am afraid that the initial setup will take a lot of time.

The initial setup can only take a moment! Of course, it depends on the type of business and the scope of the offer or events. However, based on our experience and feedback from our clients, the time it takes to set up and start reservations most often varies from 30 minutes to 2 hours. We would compare the initial settings as creating a profile on a social network. It is very simple and user-friendly. There's nothing to worry about!

Plus, there's no need to set up all the information and all events at once. You can set most things up gradually, adding more services and events over time.

Simply put, the time you spend on your initial setup will get back to you in a week, saving you the time you spend personally or by making reservations and searching for a free appointment in the diary.

If you already have a database or a list of your customers, e.g. in Excel, it is no problem to import them into the system, which will make the whole system even easier.

How difficult is it to operate the reenio reservation system?

The reservation system environment is very pleasant and intuitive. The operation and management of reservations will be absolutely simple for you. Even a less technically savvy person can do it without much difficulty. You will also have our support at hand, so there is no problem to contact us in case of problems or uncertainties.

I don't have a website, can I still use the reenio reservation system?

Of course! The reenio reservation system can even replace a part of the website.

With the reenio reservation system, you can easily and quickly create your own reservation website where you can have , in addition to the reservation calendar, basic business information and services offered.

At the same time, you can provide additional information for each service, such as direct contact to staff, photos, or a map of the place of service. The page is responsive, which means it is mobile-friendly.

I already have a website and want to link it to the reservation system, is it OK?

Yes, the reenio reservation page is normally accessible at a separate address (yourcompany.reenio.cz, reservation.yourcompany.com, yourserve.com, etc.).

However, you can link the reservation form even with your existing website! The link is not technically dependent on how your current website is operated, just paste a simple code into your pages. This can be a reservation button (the reservation calendar opens separately) or a direct insertion of the reservation calendar into the website (the visitor is then still visually on your website). It sounds technically difficult, but believe it is not. Alternatively, you can contact our support or a friend who is a little web-oriented!

How much time a day do I have to spend on managing the reservation system?

It only depends on the size and complexity of a particular business and on the number of reservations. Difficulty is proportional to the size of the business, but starts in minutes.

On the other hand, you don't have to worry about spending your time managing a reservation system instead of doing business and doing nothing else. First of all, reenio is designed to help speed up all business processes.

I have no fixed opening hours and I work differently each week. Is the reservation system suitable for me?

Flexible working hours are no obstacle. In your administration, you always set the days and hours you want to work to offer time for booking customers. Setup and administration takes just a few minutes. So don't worry that your working hours will be affected by your customers.

It's all about setup. Conversely, with the reservation system you get the advantage of having a clear overview of working hours and customers.

I prefer personal contact with clients.

Isn't it better to let the customer choose which way of making reservations is most comfortable for him?

The use of the reenio reservation system and phone orders are not excluded! On the contrary, these two options complement each other perfectly. A complicated negotiation on the phone about a date that suits both parties is totally unnecessary.

In the reservation system, customers can see when you are free and simply find the most suitable date for themselves. The details of the service can be arranged either personally or by telephone. You'll see a new reservation in the reservation system, so you can contact the customer by yourself (by e-mail, SMS, phone).

How will I deal with customers who want to continue to make orders over the phone after the implementation of online reservations?

You will place your phone orders in the administration of the reenio reservation system. Creating such a reservation is easy (it can be compared to creating a calendar event).

In addition, if you implement a reservation in connection with a customer's e-mail, you can have an overview of the customer's entire history. If a customer registers with the same e-mail, all of their reservations (regardless of whether they were made by them or you as a part of the administration when ordering by phone) will be accessible retroactively in the system.

I am afraid I will have to invest a considerable amount of money in the necessary equipment and installation of the system.

You're worried unnecessarily! The reenio reservation system works as a service in the cloud (we use Microsoft technologies). So there's no need to install anything or buy servers or other demanding equipment. All you need today is a regular computer (or another modern device) with an Internet connection and a modern browser.

What if I don't know what to do?

You can contact our support at any time via e-mail or online chat. We will be fully dedicated to you, both in terms of technical questions about correct system setup, and reporting bugs or improvements. In addition, you can open tutorial pages (a question mark in the upper right corner of the system).

I need to adjust functionality, or I miss a function.

We are constantly developing reenio, both in terms of performance and new features. You can submit your request for the new feature in the Wish-list. Here, all reenio users can vote, and the features that would be useful for them will be included in the extension plans.

What if I don't know if the system is suitable for me? Can I try it tentatively?

There's nothing easier than signing up and trying the system for free in just a few minutes (set up and reserve).

The system is in FREE mode when you’re in no way fundamentally limited by functionality or time (no trial for 30 days), but only by some operating parameters. You can try the whole system to suit your business.

You can even start using it right away for real reservations for your clients. If you run out of the preset restrictions in the free version, you can smoothly upgrade to one of the higher subscription. Your customers won't even notice.

I want to make reservations for my customers easier and faster, what are my options?

With our reservation system, customers can make reservations without registering. They must enter the information repeatedly each time they make a reservation, but they do not have to remember the password for another account. Just think about how you want to continue working with your customers.

When making a reservation I need to get some specific information from customers (e.g. a discount code or car registration number). Do I have to get this data manually (by phone, e-mail) or can reenio help me with it?

Our reservation system will help! The system offers the option to set up specific forms you need to make a reservation. These will become a part of the reservation form. There you can define your own types of information that you want to obtain at the time of making reservation and then process it (view, export) as the part of the reservation. It is even possible to influence the total price of the reservation based on the parameters of the form!

Is it possible to work with my customers' contacts and send them newsletters with special offers or discounts?

Yes, and it's easy! By exporting contacts from the system and using the third-party systems (such as SmartEmailing) . This allows you to easily send newsletters to your customers or remind them if they have not been with you for a long time. And don’t forget them with a special holiday or birthday!

What else is worth thinking about when operating the reenio reservation system?

Remember privacy, terms of service, and a business model. These are three important things to protect not only your business but also your customers' interests. Learn more in our system help.

What if the customer calls me and wants to order by phone?

No panic! Just open reenio administration and see when you have a free time. This process will take a moment and you will have everything in order. You will never forget any customer.

I need to check reservations directly at the event when customers arrive, is this possible?

Yes, you can use our mobile app to handle reservations. Download from Google Play or App Store to your mobile device. Then you can quickly check the status of specific reservations and change their status at the same time. In addition, if you enable the generation of barcodes or QR codes, all you have to do is point the phone camera (or another code reader) at the code sent in the confirmation e-mail, and the application will instantly display the details of the particular reservation, including other details.

I would like to arrange payment of the ordered services directly when making the reservation, can I?

Yes, we primarily work with the GoPay payment gateway, so there is no problem making online payments directly from our customers, including securing EET. All you have to do is set up a payment gateway at GoPay and just link the reservation system and payment gateway. In addition to direct online payments, it is also possible to use customer credit in the system. It is even possible to modify the final price of the reservation by the customer, using their own reservation forms, such as a discount on club membership, the price of additional services, etc.

Will the reservation system help me meet the requirements of GDPR, respectively ePrivacy?

Yes, the reservation system acts as a data processor and offers a set of features that make managing and protecting your customers' privacy more efficient and effective. Such functions include, for example, individual customer consent management, automatic deletion / anonymization of personal data over time, and the ability of customers to access their data. We cooperate with a reputable law firm to implement and meet GDPR requirements. However, it should always be remembered that the reservation system is just a tool - all the formalities must be set up and secured by each reservation system operator from his own perspective - as a personal data controller.

We offer our customers different price discounts using discount codes, is it possible?

Yes, the reservation system includes support for managing and using discount codes, vouchers, gift coupons. Just enter specific codes into the system, set their parameters (number of uses, validity, amount of discount) and provide them to customers. When making a reservation, the customer can use this code to instantly adjust the price of the reservation, which they can also pay immediately.

Is it possible to sell tickets using the reservation system?

This is also possible. Thanks to the combination of payment gateway, payment requirement and QR code/PDF file generation, it is very easy to offer an event when its reservations can easily function as tickets. Thanks to the check-in application it is then very effective to check and invalidate them directly at the event. Tickets can be sold for all types of events. However, a special event is is called "seat reservation / seats" - thanks to this type it is possible to draw a specific schema of a ballroom, concert hall, bus, classroom, lecture room, etc. and to make reservations for specific places. The ticket then works not only as a pass for the event, but also as a seat reservation for a particular seat or table. Ideal for use at concerts, theatre performances or balls. You create a map of places by yourself, according to your specific needs and for free!

For more frequently asked questions and answers, visit manual.reenio.com!